Last updated: July 20, 2026
Maruho Hatsujyo Innovations (“MHI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit mhi-innovations.com, submit a website form, request product or technical information, download a resource, or otherwise communicate with us.
1 Information We Collect
Information You Provide
We collect information that you voluntarily provide when you:
- Submit a website contact form
- Request information about blister packaging machinery, medical packaging equipment, components, or services
- Request or download a white paper, case study, brochure, sell sheet, or other technical resource
- Ask for a quote, demonstration, consultation, or project evaluation
- Communicate with us by email, telephone, through an affiliate, or by another method
- Participate in an event, survey, promotion, or other business interaction
Depending on your request, the information we collect may include:
- Your name
- Company or organization name
- Job title or business role
- Email address
- Telephone number
- The contents of your comments or message
- Products, industries, machinery, components, or resources of interest
- Project objectives, production requirements, packaging formats, materials, timelines, and budgets
- Information contained in files, drawings, specifications, formulations, or other materials you provide
- Communication and follow-up preferences
- Other information you choose to provide
Do not submit patient information, medical records, protected health information, Social Security numbers, passwords, banking credentials, export-controlled information, or other highly sensitive information through a general website form unless MHI specifically requests it through an appropriate secure process.
Information Collected Automatically
When you visit the website, we and our service providers may automatically collect:
- Internet Protocol address
- Approximate geographic location
- Browser type and version
- Device type and operating system
- Referring website, campaign, or traffic source
- Pages viewed and links selected
- Date, time, and duration of visits
- Website navigation and interaction information
- Cookie and similar-technology identifiers
- Error, diagnostic, security, and performance information
We use this information to operate and secure the website, understand how visitors use it, improve website performance, and evaluate communications and marketing activities.
2 How We Use Information
We may use the information we collect to:
- Respond to questions, inquiries, and requests
- Provide information about machinery, medical-device components, packaging systems, resources, and services
- Evaluate pharmaceutical, nutraceutical, medical-device, consumer-product, or food-packaging applications
- Prepare estimates, proposals, demonstrations, technical recommendations, or other business communications
- Deliver requested white papers, case studies, literature, brochures, and sell sheets
- Communicate with customers and prospective customers
- Provide technical assistance, customer service, and project support
- Maintain customer, prospective-customer, project, and transaction records
- Improve our machinery, components, services, website, and user experience
- Measure website traffic, engagement, referrals, and campaign effectiveness
- Prevent fraud, spam, misuse, security incidents, and technical problems
- Comply with contractual, legal, regulatory, quality-control, safety, accounting, and recordkeeping obligations
- Protect the rights, safety, security, and property of MHI, our affiliates, customers, website visitors, and others
- Carry out another purpose disclosed when information is collected
Where required by applicable law, we rely on one or more legal bases for processing, including your consent, steps taken at your request, performance of a contract, compliance with legal obligations, and our legitimate business interests.
4 How We Disclose Information
Affiliates and Related Companies
MHI is affiliated with Maruho Hatsujyo Kogyo and related Maruho and Relucent businesses. We may share relevant inquiry, project, product, and technical information with affiliates when necessary to respond to your request, evaluate a project, provide equipment or components, or deliver services.
Service Providers and Business Partners
We may provide information to companies that perform services on our behalf or participate in a project, including:
- Website hosting, maintenance, form-processing, and email providers
- Analytics, advertising, marketing, and tag-management providers
- Information-technology, cybersecurity, storage, and backup providers
- Customer-relationship and project-management providers
- Engineering, manufacturing, packaging, component, integration, and technology partners
- Shipping, freight, installation, training, and service providers
- Accounting, legal, insurance, and other professional advisers
These providers and partners may use information only as necessary to provide services, perform a project, or as otherwise permitted by their agreements and applicable law.
Legal and Safety Requirements
We may disclose information when reasonably necessary to:
- Comply with a law, regulation, court order, subpoena, or governmental request
- Meet safety, quality, regulatory, audit, export-control, or recordkeeping requirements
- Enforce agreements or protect legal rights
- Investigate fraud, misuse, security threats, or illegal activity
- Protect the rights, safety, or property of MHI or others
Business Transactions
Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.
With Your Direction or Consent
We may disclose information for another purpose when you direct us to do so or provide consent.
5 Business and Technical Information
Information submitted to MHI may contain confidential business or technical details relating to products, formulations, medical devices, blister formats, packaging materials, machinery, manufacturing processes, production rates, validation requirements, facility layouts, or proposed projects.
We handle this information in accordance with applicable agreements, confidentiality obligations, customer instructions, business practices, security requirements, and law.
Submitting information through a general website form does not, by itself, create a confidential relationship or nondisclosure obligation. Confidential, proprietary, export-controlled, security-sensitive, clinical, patient-related, or regulated project information should be submitted only through an appropriate process agreed upon with an MHI representative.
6 Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, evaluating and administering projects, delivering resources, supporting customers, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.
Retention periods may depend on:
- The nature of the inquiry, resource request, project, or business relationship
- The duration and complexity of an equipment, component, packaging, or manufacturing project
- Warranty, service, quality, validation, and traceability requirements
- Contractual, tax, accounting, insurance, regulatory, and legal obligations
- Security, fraud-prevention, claims, and dispute-resolution needs
When information is no longer reasonably required, we may delete, anonymize, or securely archive it as permitted by law.
7 Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Use care when transmitting information over the internet and use an approved secure process for confidential, regulated, or highly sensitive information.
8 International Visitors and Data Transfers
MHI is located in the United States and is affiliated with an international parent company. Information submitted through the website may be stored or processed in the United States, Japan, or another country where our affiliates, service providers, business partners, or customers operate.
Privacy laws in those countries may differ from those in your location. Where required, we use appropriate measures designed to protect personal information transferred across national borders.
9 Your Privacy Rights
Depending on your location and subject to applicable exceptions, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of personal information
- Request a portable copy of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of targeted advertising or certain forms of data sharing
- Appeal a decision concerning a privacy request
- Lodge a complaint with an appropriate data-protection authority
To submit a privacy request, contact us using the information in the Contact Us section below. Please describe your request and provide enough information for us to identify relevant records.
We may need to verify your identity before completing a request. Some information may be exempt, including information we must retain for contractual, regulatory, safety, security, quality, warranty, service, or recordkeeping purposes.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
10 Marketing Communications
Where we send marketing communications, you may unsubscribe by following the instructions included in the communication or by contacting us.
Even after opting out of marketing messages, we may continue to send non-marketing communications concerning:
- An existing inquiry or technical consultation
- A requested white paper, case study, or brochure
- A quote, proposal, project, order, or transaction
- Customer support, equipment, component, safety, quality, or warranty matters
- An existing business or contractual relationship
11 Third-Party Services and Websites
The website may contain or link to services operated by third parties, including embedded-media providers, social-media platforms, event organizers, the MHI parent company, Relucent businesses, distributors, technology partners, and other external websites.
These services may collect information about your browser, device, Internet Protocol address, and interactions when their content is loaded or used. Your use of a third-party service is governed by that provider’s privacy policy and terms.
MHI does not control the privacy, security, or content practices of third-party websites. This Privacy Policy does not apply to information collected directly by those third parties.
12 Children’s Privacy
The website is intended for business and professional audiences and is not directed to children under the age of 16.
We do not knowingly collect personal information from children through the website. If you believe a child has submitted personal information to us, please contact us so that we can evaluate and, where appropriate, delete the information.
13 Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, technologies, services, business practices, or legal obligations.
When the policy is updated, we will revise the “Last Updated” date at the top of the page. Material changes may also be communicated through the website or another appropriate method.
14 Contact Us
For questions concerning this Privacy Policy, our data practices, or a privacy request, contact:
Maruho Hatsujyo Innovations
425 Bonnell AvenueErie, Colorado 80516
United States
